Transforming The Customer Experience With Kristina Evey | Inspiring Business Leaders With Strategies To Increase Profits And

Customer expectations can make or break their perception of the customer experience they've had when working with us. The way to ensure success is to MANAGE their expectations. Let them know what to expect, when, and how it will happen every step along the way. This podcast delivers strategies to keep everyone on the same page and promote successful outcomes.

Empathy is crucial in building business relationships that separate us from a world of process and automation. This podcast gives detailed examples of exactly what empathy is, why it is important in business, and how to develop it within your staff and business.

Once it's in print, it's ALWAYS in print. Any printed conversations - digital or paper and ink - with or ABOUT a customer live on for eternity. Because of this, we need to be extremely cautious and proactive about what is written to a customer and about the customer. Different topics regarding the length, the way to address your customers, who to include and not include, content of the email or letter, etc are all covered here. Don't let your written communications be your downfall.

Almost every company in the world interacts with customers on the phone to some extent. But how many do it WELL? This podcast shares proven methods that will present your company in the most professional manner anytime a customer calls.

Transparency is a key component of both the customer experience and effective leadership. Transparency is the ability to let customers know what you are capable of, the best pricing you can give, and the results you can provide. True transparency is letting your prospects and customers know they might not get the outcome they expect.  Transparency in leadership relies on the trust you've built with your teams. This podcast explains how to build that trust and get your team to support your initiatives to improve your customer experience.

Customer Experiences are generated by the feeling of caring that we deliver to our customers. This podcast describes how to create the feeling that each customer is your most important and favorite customer that you'll come into contact with.

These five basic steps to better customer service are the pillars to building better experience for your customers. This podcast explains each step in detail and how to work with your staff to actively engage with you, your company, and your customers. Using these five steps as a foundation will increase your sales, customer loyalty AND staff engagement.

Everyone dreams of more customers, more sales, more profits. But would your business survive that growth? This podcast walks you through the dream of growth and helps you take a hard look at the areas you need to consider focusing on to be sure you grow effectively and don’t ever hear from your customers… “They grew so fast they forgot about me. So I left and found a company that cares.”

A customer centric culture is essential in delivering amazing customer experiences. This podcast walks you through the steps of defining and creating your ideal culture that will allow your staff to work with customers in the best possible way.

Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this, what they'll gain from this focus, and what you expect out of them. 

The key to a great customer experience is empowering your staff to take the initiative and work in the best interest of both the customer and your company. This episode asks some tough questions to make you think in terms of allowing your staff to act as if they own the company.

The way we speak with customers can make or break the customer experience. This episodes shares the most effective way to communicate with your customers to make the glad they chose to work with you.

Turning conventional business models inside out and turning our customers into long term relationships is the key to sustainable financial success. This podcast explains how customers aren't buying your product or service, but the relationship you are promising them.

Delivering great customer service doesn't just depend on your staff. It begins with leadership focusing on the internal staff just as much as the external customers. This episode explains why this essential step is missing in most companies and gives you an action step to get your company on track.

Customer service skills are a critical component of the overall customer experience. This episode lays out the steps you need to ensure your staff displays the best customer service skills possible.

This episode breaks down the financial return on investment and impact of the Customer Experience.

What's all the fuss about the customer experience? This episode explains why the successful companies are using the Customer Experience as a strategic advantage, building a loyal customer base, and increasing their profits.