Transforming The Customer Experience With Kristina Evey | Inspiring Business Leaders With Strategies To Increase Profits And

Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this, what they'll gain from this focus, and what you expect out of them.