Smart Agency Masterclass With Jason Swenk: Podcast For Digital Marketing Agencies

Think skillsets are all that matter? Need help building a team aligned around your mission? Skills and experience are important, but it's your culture that will really make or break your agency. It's that culture and your attention to healthy cash flow that can make or break your agency's growth. In this episode we'll cover: Why your digital agency's culture is so important. What to consider when hiring new team members. How to create a healthy cash flow for your digital agency. Today I had the chance to talk with Jim Flint of Local Search Group, a Houston-based marketing agency in the automotive industry. Jim began his career working with agencies from the corporate side at brands like Nike and Toyota, before ultimately deciding he wanted to help clients through an agency of his own. He shared what he's learned along the way so you can create a successful agency culture and increase your cash flow. Why Your Digital Agency's Culture is So Important Before Jim realized the value of culture, he was hiring sma

Want an 8-figure agency? Tired of the hassle and cost of managing employees? Want an entirely new, innovative business model? The answer for one agency owner was in the cloud. In today's episode, we'll cover: What is the no-employee model? Why not freelancers? A unique way to compensate your team Today I talked with Julian Stubbs, co-founder and CEO of Up There, Everywhere. Since our last conversation in 2015, the cloud-based marketing agency has continued to grow and is now approaching 8 figures in revenue. What is the No-Employee Model? The problem Julian had with the traditional agency business model is that you can never downsize or upsize as quickly as you need, so you are either missing opportunities or wasting resources. Combined with the high overhead of offices and employees, he knew there had to be a better way. He and his business partner decided to take advantage of cloud-based tools to build a truly global agency. Instead of employees, they now have a network of members in 20 countries around t

Have you ever wondered if the grass is greener for big agencies? Or is it easier to be a small agency that is more nimble? Are you struggling with prioritizing growth strategies? Does size matter when it comes to growth trajectory? It all comes down to perspective. Size only matters in relation to your vision of growing your agency. In this episode, we'll cover: What are the big agencies missing? Hurdles to overcome when growing an agency. 3 ways a small agency can grow faster. I talked to Steve McCall, a partner in a branded digital strategy agency called Carbon. Formerly, Steve was the general manager of a large agency in Boston. However, as he explains, life happened a few years ago. The death of a loved one gave him clarity on his career goals. So Steve took a risk by partnering with two former colleagues who had already begun Carbon. Steve is here to share the differences between big agencies and small agencies and how Carbon provides the best client experience, best product, and best work-life balance

Are you feeling overwhelmed by client demands? Struggling to choose the ideal clients who are right for your agency? Have you lost a major client and you don't understand why? There are a lot of factors involved in growing your digital agency. But the most important factor is how well you serve your clients. In this episode, we'll cover: Why determining and communicating agency focus is important. Setting goals and making sure your agency is on the right track. 3 ways to use communication as a catalyst for growing your agency. On this episode, I talked to Tyler Dolph, the President, and Partner at the Wisconsin-based digital advertising and marketing agency, Rocket Clicks. Tyler joined the agency in a business development role about 6 years ago, after a chance meeting with the agency owner on an airplane flight. Shortly after joining the team there, the President of the agency resigned and Tyler stepped into the role. Since then, the agency has grown from a team of 12 to 39, and the client list has grown fr

Are you searching for more ways to attract new agency clients? Have you considered starting a podcast for your agency? Are you searching for new ways to spread the word about the services you offer? Are you wondering how to encourage your own team to be thought leaders? Now more than every, content creation options are endless. Take advantage of them all by asking for help so you can focus on growing your agency. In this episode, we'll cover: How content marketing is changing with the times. When should content be written vs spoken? 3 things to turn your team into thought leaders. I talked with Steve Pockross, the CEO of the content creation marketplace, Verblio. Verblio currently has 3,000 writers who create 70,000 pieces of unique content each year, with a focus on delivering content to more than 500 digital agencies who count on the company to supply content for their clients. Steve is here to talk about how content creation is changing with the times and how agencies can keep up with these changes. Toda

Do you feel like you've made so many mistakes at your agency you may never be successful? Do you find yourself trying to be someone else for your clients? Are you willing to accept any client and any project out of desperation for cash flow? Truth is, you can learn from your mistakes and grow your agency because of those experiences. In this episode, we'll cover: Why bigger clients aren't always better clients. How relationship-building helps retain clients. 3 tips for healthy agency growth. I talked to Theo Fanning, the Executive Creative Director and President of Traction, a digital marketing agency in San Francisco. Traction was started in the ruins of the dot com bomb of 2001. At that time, faced with few opportunities, Theo and three friends decided to start an agency of their own. "It was blind fury," he recalls. "We had no idea what we were doing. Many of us had not had management or operational roles. We just assumed everything would come our way and we made a lot of mistakes. We are an agency built

What will it take for your agency to be successful? Do you think it's landing one big, game-changing client? Are you impatiently waiting for your big-break that's going to put your agency on the map? It's hard to be patient, but understanding the importance of planning and focusing on the basics lead to success. In today's episode, we'll cover: What's the key to longevity for your agency? Does your agency have a business plan for success? 3 basic industry principles you need. I talked to Tom Sullivan, the president and co-owner of Lead Marketing Agency. Tom and his partner started Lead about twelve years ago. At the time, they were both working for another agency, and they were the two guys who were a bit more data and media-oriented than the rest of the agency. So they decided to start their own agency, originally focused on certain aspects of the business. Twelve years later, they have a full-service agency that employs a team of 20 people. Tom is on the show to talk about the importance of being patient

How do you find your ideal clients that are a good fit for your agency? How do you avoid taking on clients who aren't a good fit? Often times we take on the wrong clients because we're too eager for the work or because we didn't screen them thoroughly enough. Learn how to avoid these mistakes and the questions you need to ask before you even begin working with a new client. In today's episode, we'll cover: How do you keep your agency the right size for you? 3 questions to ask prospective agency clients. How do you deal with clients who just don't fit? On today's show, I talked to Erin Bailey, partner at the digital marketing agency, Matrixx. Erin has spent the past eleven years at Matrixx, first as part of the team and later as a partner. She has seen the agency evolve from a team of three people designing MySpace pages for clients to one that works with common household brands such as Coleman, Zest, and Hefty. While other agencies have a vision of becoming the biggest and most well-known, the Matrixx partn

Uncertain on choosing a niche for your agency? Have you ever considered specializing in multicultural marketing? Are your clients losing customers by omitting multicultural messaging? Multicultural marketing is rapidly becoming an important growth strategy for businesses. It might be time you consider specializing in this marketing area in order to grow your agency. In this episode, we'll cover: The importance of multicultural marketing. How can you learn more about your clients' audiences? Are your agency clients drowning in data? I had the opportunity to speak with Eric Diaz and Natasha Pongonis, partners at Nativa. Their agency specializes in multicultural digital marketing agency and works with brands like Charmin, Castrol Motor Oil, and Arizona State University. Several years ago, Eric and Natasha noticed a lack of ads targeted to Hispanic audiences. Realizing these advertisers were missing out on a substantial demographic, they set out to not only help clients expand their reach but to help make the w

Are you a new digital agency wondering how to attract the best agency talent? Or an established agency afraid your amazing team might fall apart? The best way to keep your team engaged and happy is to embrace who they are outside of the workplace. In today's episode, we'll cover: Why millennial side-hustles can work in your favor. 6 ways to keep your team engaged and happy. I had the opportunity to talk with Andrew Au, Co-founder and President of Intercept Group, the marketing agency that he and his wife started 13 years ago. Andrew had started his marketing career at Pepsi, but quickly learned that he was on the wrong side of the business. Today, he has an agency team of 30 and is earning over 8-figures while working with clients such as Microsoft, FedEx, and Intuit. Andrew is here to share the ways he keeps his team engaged and happy as they continue to produce amazing, creative work. Why Millennial Side-Hustles Can Work In Your Favor If you're building a team, in all likelihood you will be interviewing a

Does your agency location determine its growth potential? How important is the location of your digital marketing agency? Do location and culture impact the talent you're trying to attract for your team? Can your clients expect better service if you're "local"? In today's episode, we'll cover: Why clients like a local agency. Why culture matters to your agency team. Tips for relocating your agency. The explosion of digital options has clearly changed the world, taking in everything from how you get your news to where you buy your products. However, in spite of all of the changes from digitizing the world, some things remain the same. One of those things is the old adage about location, location, location. I sat down to talk to Kaushal Kakadia, Partner and CTO of Birmingham-based marketing agency, SociallyIn, about the importance of your agency's location, for your clients as well as your team. 3 Reasons Why Clients Like Having a Local Agency SociallyIn started in a small Mississippi town, Kaushal explained.

Are you questioning whether you should choose a niche? Do you know your why and your passion? Have you gotten some great agency advice but rather go with your gut? Sometimes you just have to disregard the advice in front of you and answer to your true purpose in order to succeed. Even if it means ignoring your agency advisor. In this episode, we'll cover: How can an agency survive an owner's personal tragedy? When is ignoring your agency advisor OK to do? Is it time for an agency rebrand? Does your agency have Clark Griswold complex? This week, I had the opportunity to chat with Brantley Payne, Partner/Creative Director at Uncommon a rebranded version of the agency where he started his career in 1999. Over time and a series of life-altering events, Brantley’s role at the agency evolved from art director to copywriter to creative director and eventually owner. He’s on the show to share what he’s learned about finding the agency’s North Star and why he chose to totally ignore his agency advisor’s advice. (Don

Are you worried you can't grow a successful agency without a large team? Are you looking for a way to provide a better, more efficient experience for your clients? When it comes to running an agency, bigger isn't always better. In today's episode, we'll cover: Does agency team size matter? How to grow profits without growing your team. Why project-based agencies shouldn't take retainers. Today I sat down with Jon Paley, owner of The Vault, an ad agency/production company based out of New York City. Jon's agency runs off a fairly small team (10 people), yet manages to bring in 8-figures. He's here to discuss why he chooses to keep a smaller team and how he has used it to his advantage. Does Agency Team Size Matter? When I talk to agency owners, there are usually two metrics they use to measure success — profits and the number of people on their team. There's a common misconception that as you grow, you need to increase the size of your team. But if you've been listening to me for a while, you've probably hea

Do you know what brands want from an agency? What do they look for when deciding to work with an agency? Are you looking for a way to stand out in a world of "me too" agencies? Often, the best way to get noticed is to embrace who you are. In today's episode, we'll cover: The biggest disconnect between brands and agencies. #1 reason brands prefer working with niche agencies. 3 ways your agency can stand out. Today I sat down for an enlightening conversation with Robby Berthume, CEO of Bull & Beard, an agency collective based in Winston-Salem, North Carolina. Robby works with agencies and brands to help them come together to find the perfect fit. He's here to discuss what brands are looking for in an agency, and what you can do to win brand contracts. The Biggest Disconnect Between Brands and Agencies There's a lot of disconnect between brands and agencies. While the end game is the same, typically, there is a lot of disagreement about how to get there. Robby says, one of the biggest disconnects he sees i

Do you have a plan to protect your agency and team in the event of illness, injury, or death?? What would you do if your partner died? What if you were hurt or sick and unable to work? How much of your agency is dependent upon you for the day-to-day operations? As agency owners, we often think about our exit plan, but it's also important to plan for the unexpected. In today's episode, we'll cover: 2 things to protect your agency from the unexpected. The key to protecting your agency's acquisition. Today I sat down for an interesting chat with Eric Meyers, former CEO of a $40 million digital marketing agency. Back then, Eric found himself trying to navigate a pending merger as well as a transfer of ownership after the sudden death of his agency's founder. He's here to talk about what he learned through the process and what you can do to protect your agency from the unexpected. 2 Things to Protect Your Agency from the Unexpected Take a minute to think about what your agency's future looks like. Where do you w

Have you ever stopped to really think about what is really driving growth? What inspires you to keep doing what you do? Do you know your agency's purpose?  Are you driven by something more than just profit? Research shows businesses with a purpose often fair better than those that don't.  In today's episode, we'll cover: How to determine your agency's purpose.  The value of authenticity.  2 tips to become a trusted partner. Today I talked with Brian Powell, managing partner at Matchfire, a brand design and digital agency. Matchfire focuses on purpose-driven marketing and helping brands embrace who they are. Brian's here today to discuss why all agencies should have a purpose and how your agency can find its own.  How to Determine Your Agency's Purpose Open up a book or turn on the TV and chances are, you'll find something about purpose. There's a growing movement to do everything with intention and create with meaning. From an agency standpoint, having a purpose doesn't just help your clients understand who

Are you looking for an efficient way to attract more leads? Do you want to get to a place where you can pick and choose your clients? Content is a great way to generate leads with your ideal clients. When you generate the right content you will find the perfect prospects seek you out. In today's episode, we'll cover: #1 way to increase organic traffic. How to get over your content creation fears. How to create more content right now. Today I sat down for a really fun chat with Jason Sirotin, co-founder of Brain Bytes Creative, a digital marketing agency. Jason spends a lot of his time creating fun, highly-opinionated content. He's here to discuss the value of content for digital agencies and how you can use content to see results right away. #1 Way to Increase Organic Traffic As agency owners, we all hope to get to a point where we can pick and choose who we work with. Work becomes more enjoyable when you do what you love for the people and brands you actually want to work with. But often, we limit ourselve

Looking for a creative way to rapidly grow your agency? Wondering how to structure an agency acquisition without getting screwed on the other side? Whether you want to grow your agency through acquisition or are considering selling to lessen your risk liability, acquisition is one of the best strategies. And that’s exactly how one agency soared to $15 Million in under one year. In this episode, we’ll cover: 3 myths about agency acquisition. What motivates an agency owner to sell? 7 criteria of a good agency acquisition. How to avoid getting burned on an earnout. How to structure the best agency acquisition. On today’s show, you’ll get to hear from one of my business partners, Thomas LeMaguer CEO of Republics which is the agency we started about 10 months ago. The goal of the agency is to be the leading platform for growth as a service. In that short time, we’ve worked to rapidly grow the agency to $15 million through acquisition. He’s here to talk about how you can grow your agency through acquisitions, or

Are you a small agency worried your size might be holding you back? Afraid you might not have what it takes to compete with the big agencies? The more you put yourself out there, the sooner you'll realize it's not the size of your agency that makes a difference, but rather, what you bring to the table. In today's episode, we'll cover: #1 reason you should hire people smarter than you.  How to turn your agency's weakness into its strength.  Why agencies need to build authentic relationships. Today I sat down with Valerie Moizel, executive creative director and co-founder at The Woo, a digital marketing agency. Valerie started her agency almost 23 years ago with a little bit of naivety and a whole lot of drive. Today she's here to discuss key connections she made to make her agency successful and the number one thing her agency has done to see continued growth. #1 Reason You Should Hire People Smarter Than You There's a certain level of confidence required to start an agency. A lot of us get into the agency b

Do you find that no matter how hard you work, you're just not profitable? Are you spending too much time on the wrong things? If you want to be successful, you need to evaluate your priorities and get rid of the stuff that's dragging you down.  In today's episode, we'll cover: 2 Lessons on reinvesting agency profits.  Why investing in the right team is the key to growth. Why your agency must embrace change.  Today I sat down for a really informative chat with Mark Bower, managing director of Woven, a brand engagement agency. After 20 years in the industry, Mark recently had to close shop on the agency he started. Now, with a new agency, he's here to share what he's learned and what he would have done differently to put his last agency in a better position.  2 Lessons on Reinvesting Agency Profits When you're in the thick of building an agency, it's far too easy to become fixated on growth, growth, growth. You get so consumed with getting bigger and more successful you justify putting everything back in the