Smart Agency Masterclass With Jason Swenk: Podcast For Digital Marketing Agencies

  Have you ever wondered how to strike that balance between managing your team and ensuring success for your clients? Today's featured guest is here to talk about what it actually takes to evolve from doing the work to building a team that can win without you. The conversation cuts through common agency myths, like hiring better clients first or relying on RFPs, and instead exposes the real drivers of growth: team strength, leadership evolution, and structural leverage. Matt Kovacs is the president of Blaze PR, a boutique agency for lifestyle brands hungry for a piece of the market share. Kovacs brings a grounded, operator-to-leader perspective shaped by years of building and scaling a lifestyle PR agency across industries like CPG, restaurants, and real estate. His focus is on people, systems, and the subtle shifts that move an agency from founder-reliant to team-driven. In this episode, we'll discuss: Which comes first, better clients or a better team? The founder evolution from doer to developer

In today's rapidly evolving agency landscape, uncertainty has become the norm rather than the exception. From the overwhelming rise of AI to the paralysis that comes with too many decisions, agency owners are struggling to determine how to move forward with clarity. To stay competitive, founders must learn to adapt to constant change, identify true bottlenecks, evolve their roles, and simplify their systems to scale effectively. What You'll Learn ----------------- - Getting by in the age of uncertainty   - Why revenue isn't the only metric that matters   - How growth requires transforming your role—not just scaling your business  Key Takeaways ------------- The agency world isn't slowing down—and neither should you. Moving forward means doing the right things, at the right time, in the right role. Progress, not perfection, is what drives real growth. In this rapidly evolving agency landscape, uncertainty has become the norm rather than the exception. From overwhelming decision paralysis caused by AI and do

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Artificial intelligence is rapidly changing how agencies operate. But the real shift isn't just about tools. It's about structure, mindset, and leadership. Today's featured guest has taken the time to explore how agencies are adapting to AI, why many agencies will struggle to survive the shift, and how founders must evolve alongside the technology. From building AI-native workflows to maintaining authentic brand connections in an automated world, the conversation highlights a central theme: agencies that stay curious and adaptable will win. Those that cling to "the way we've always done it" won't. Brian Hansen is the founder of Rocket Pilots, a marketing agency focused exclusively on helping law firms grow their revenue through targeted marketing strategies. Unlike generalist agencies, Rocket Pilots operates within a single vertical, allowing the team to develop deep industry expertise and deliver

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you assume a very complicated report will guarantee clients appreciate all the work you're putting into generating leads for their business? It may end up having the opposite effect. Many agency founders assume their biggest challenge is generating leads or improving campaign performance. However, a deeper issue becomes clear in today's conversation: most agencies end up losing clients due to unclear values and outdated operating models. Our featured guest will unpack how agencies and financial service firms face strikingly similar structural problems. From vague service promises to bloated processes and inefficient teams, both industries are being forced to evolve, especially as automation and AI raise expectations around speed, clarity, and decision-making. Nathan Jenson is a former agency owner, current CFO of Badass Bookkeeping, and CEO of askQuick.ai, a service that connects with QuickBooks to sho

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agency owners say they want to sell someday… but they're building something completely unsellable. The mistake? Not only a lack of a clear vision for the future of their agency, but also a lack of understanding of what they'll need to build a sellable agency. If you're an agency owner planning to sell one day, do you understand what buyers are usually looking for? Do you know which type of buyer you're hoping to attract? Today's featured guest understands that most agencies are acquired by private equity and built the private equity partner he felt was missing in the space. He'll talk about what actually drives valuation, what kills deals, and how to build an agency that buyers want to compete for. Ben Gaddis is the former founder of T3, a digital agency he sold to private equity in 2019. After going through multiple acquisitions himself, he now runs an operator-led private equity firm focused exclus

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How are you protecting yourself from the real risk of owner burnout? Agency owners often burn out because they built a business that depends entirely on them. Today's featured guest is a former agency owner turned AI SaaS founder. He'll unpack what really caused his agency collapse, what he learned from it, and how he rebuilt from a completely different role. Austin Armstrong is the owner of Syllaby, a tool for social media marketing that helps users create their very own realistic digital clone to personalize their marketing efforts, allowing them to forge a deeper connection with their audience. Austin spent over a decade in the agency world, working his way up from intern to running an agency before launching his own. For a while, it worked, until the cracks appeared. His agency was built around organic marketing and heavily centered on his personal brand. High months meant hiring fast. Low months mean

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you winning exciting projects but still feeling exhausted at the end of every quarter? Does your agency look successful from the outside, yet feel fragile or chaotic behind the scenes? For most agency owners, the real struggle isn't creativity. It's sustainability. The real challenge begins after the win, when you have to deliver consistently, protect your margins, manage your team, and somehow still have the energy to lead. Michael Boychuk is the founder and creative director of DNA&Stone, a creative agency that deals in real emotion and embrace the hard truth, understanding that brands that connect emotionally see 50% higher revenue growth. He'll talk about scaling creatively led agencies, navigating mergers, embracing productive conflict, and integrating AI without sacrificing emotional storytelling. In this episode, we'll discuss: Why creative isn't enough The merger process Embracin

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training AI is either the end of agencies… or the biggest opportunity we've had since the internet. Most agree it's the second one. Agencies that are winning right now are combining SEO, GEO, AEO, and LLM optimization so they show up everywhere decisions are being made. They're using AI to increase leverage, not replace thinking. And they're restructuring their teams around strategy, insight, and proprietary data instead of repetitive task work. Today's featured guest will discuss why SEO isn't dead (it just grew up), the biggest mistake agencies are making with AI, how to 10x output without adding headcount, and why your unique data is the unfair advantage that separates you from every other agency prompting ChatGPT and hoping for magic. Terry Zelen is the founder of Zelen Communications, a 35-year-old agency that pivoted aggressively into AI over the last three years. He's helping clients win visibility acros

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agency owners don't fail because they're bad at delivery. They fail because they underprice, overcomplicate, and build businesses that trap them instead of freeing them. Today's featured guest unpacks the type of life he envisioned when he set out to start an agency, it took to scale from charging $2,500 a month to closing $45,000/month retainers, surviving a market collapse, and making the counterintuitive decision to split one agency into two. Eli Rubel is the founder of Matter Made, a B2B SaaS marketing agency, and No Boring Design, a premium design studio serving high-growth tech companies. He entered the agency world in 2019 after burning out on the venture-backed SaaS model, despite a previous exit. What drew him to agencies wasn't prestige or scale; it was a desire to take control over his time, lifestyle, income, and location. Agencies, when built correctly, offered the fastest path to fre

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training "How many people can this replace?" is the wrong question to ask about AI. The better question is, "What could my team do if all the busywork disappeared?" Today's featured guest unpacks how he's embedded AI across a 12-year-old agency, why it's increased hiring instead of reducing it, and what it actually takes to make AI stick culturally, not just technically. Gilad Bechar is the founder and CEO of Moburst, a global digital transformation agency that started as a mobile marketing shop and evolved into a full-service growth partner for some of the biggest brands in the world, Google, Microsoft, Uber, Samsung, and more. Over the past 12 years, Moburst has completed five acquisitions and continues to acquire two to three companies per year, intentionally expanding capabilities to become a true one-stop growth shop. In our previous conversation, we talked about acquisitions and scale. This time, we focused

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agency owners start out chasing freedom and then wake up one day realizing they've built a job they can't escape. Today's featured guest will unpack what it actually looks like to build a lifestyle-first agency that protects your time, adapts to AI, and still pays the bills without burning you out. She has run a small profitable agency for over a decade without a bloated team, nonstop chaos, or ego-driven "scale at all costs" thinking, and she breaks down how designing your agency backward from your life (not an exit slide) changes everything. Marissa Rosen is the founder of Climate Social, a 10-year-old micro-agency built around flexibility, partnerships, and human-first marketing. She's proof you don't need a bloated team, or chaos to run a sustainable, profitable agency. In this episode, we'll discuss: Deciding to build a lifestyle business Setting clear boundaries that clients learn to res

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training AI didn't wipe out SEO; it just exposed who was phoning it in. While some agencies are panicking about AI "stealing their jobs" or racing to the bottom on price, the smart ones are quietly using it to get sharper, more profitable, and more strategic. Today's featured guest has been in the SEO trenches for 15+ years and runs an agency producing millions of words of content every month. He'll break down his perspective on what's actually happening right now, why generic AI content is worthless, how agencies should really be pricing in an AI world, and why this shift is an opportunity to move up-market instead of becoming a commodity. If you run an agency and don't want to be replaced by a robot (or undercut by one), this conversation is for you. David Arato is the founder of Lexicon Legal Content, producing millions of words of SEO content every month for law firms and law-firm marketing agencies across

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agencies aren't fragile because of bad systems but because everything runs through the founder. One unexpected hit and the whole thing wobbles. Today's featured guest shares the real-world test no agency owner ever wants: a hemorrhagic stroke that took him out overnight. What happened next is the part every agency owner needs to hear. Because his business didn't collapse. It kept moving, clients stayed, deals closed, and trust carried the weight. If your agency can't function without you, this conversation will feel uncomfortably familiar. Brian Franks is the founder of Where Eagles Dare, a premium branding and storytelling agency working with major retail brands like American Eagle and Five Below. He spent 20+ years rising to VP of Creative at American Eagle before launching his agency over a decade ago. In this episode, we'll discuss: Getting comfortable with a hard question How Brian built

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training When Melany Robinson lost 70% of her agency's revenue overnight during COVID, she didn't just "cut costs." She rebuilt her team around trust, ownership, and shared sacrifice and learned why keeping C players is one of the most expensive mistakes agency owners make. This episode is a masterclass in leadership, culture, and making hard decisions without losing your soul. Guest Overview Melany Robinson is the founder of SproutHouse, a 30-person integrated communications agency serving hospitality, real estate, and lifestyle brands. She's led her agency through rebrands, crises, and COVID, emerging stronger, leaner, and clearer on what real team culture actually means. What You'll Learn Why COVID exposed the hidden cracks in most agency team structures The real cost of keeping "C players" during uncertain times How to handle massive revenue loss without destroying trust The mindset shift from "managing peo

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agency owners talk about selling someday, but very few actually build with that outcome in mind. They stay deeply embedded in delivery, sales, and decision-making, hoping an exit will magically appear later. In this episode, that myth gets dismantled. Today's featured guest, former owner of Dot & Company, shares how she intentionally designed a productized agency that could run without her long before an acquisition was even on the table. After successfully selling Dot & Co to E2M, she reflects on building with exit thinking from day one, how she connected with the right buyers, how she knew it was the right deal, and what genuinely surprised her about the process. Taylor McMaster is the former owner of Dot & Company. She built and sold a productized agency specializing in fractional account management for agencies and successfully exited to E2M after designing the business to operate

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Natalie Henley, CEO of Volume Nine, is here to unpack how she bought out her agency's founder. Not through PE, not through M&A, but as a trusted insider who built her path from employee to owner. Natalie shares the behind-the-scenes story of how she structured the deal without needing an SBA loan, the mindset shifts she had to make, and how the agency survived both Google's algorithm changes and COVID-19 cratering their top clients. In this episode, we'll discuss: Grooming your #2 to become your successor, or become the one buying. Avoiding mistakes that slow down or kill an internal exit. Using creative financing (HELOCs, owner carry notes, balloon payments) to structure the deal. Knowing when an employee has what it takes to run the agency. Preserving trust and team stability during a leadership transition. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you feel underpaid, misunderstood, or stuck explaining why your work costs what it costs? Most agency owners don't wake up one day and decide, "You know what sounds fun? Running an agency." They stumble into it, usually because the job market fails them. That's exactly how today's featured guest got her start. In this episode, she'll unpack how slowly building her confidence as she gained more experienced changed her perspective on pricing and why most "thought leadership" content does more harm than good. Alicia Disantis is the owner and creative director of 38th & Kip Studio, a dual branding and design studio celebrating 15 years in business. She founded the agency during the 2008 recession, which is about as pressure-filled a launchpad as you can imagine. Before building a sustainable agency, Alicia wore a lot of creative hats: video game character artist for early mobile games, comic book ar

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you feel you're giving everything to your agency and only getting exhaustion as a result? Agencies grow best when they're built around clarity, empathy, and self-awareness. Whether it's pricing, boundaries, team management, or AI, the common thread is intention. Today's featured guest understands that you don't need to hustle harder. You need to design smarter, around who you are, how you work best, and what kind of business you actually want to run. She'll share her perspective on agency growth, self-awareness, leadership, and how AI should actually be used inside a modern agency and provide a real look at what it takes to build an agency that's profitable, human, and sustainable without losing yourself in the process. Ingrid Schneider is the CEO and founder of Stay in Your Lane, a fractional CMO and franchise development agency, and Train in Your Lane, an AI education company helping teams build r

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you feeding your data into AI and assuming the insights it gives you are accurate? What if those confident-sounding answers are quietly steering you in the wrong direction? More agency owners are turning to AI to analyze and interpret performance data, and for good reason. Used correctly, it can save massive amounts of time and move teams beyond using AI to crank out blog posts, ads, or emails faster. But when it comes to attribution, performance analysis, and real decision-making, AI has a dangerous flaw: it's often wrong with absolute confidence. Today's featured guest understands where most agencies go wrong with AI-driven data analysis. He'll break down why large language models frequently misinterpret marketing data, how flawed inputs and assumptions lead to misleading insights, and what it actually takes to get reliable answers from AI without burning budget or making bad strategic calls. Sco

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agencies don't have a marketing problem. They have a sameness problem. Their websites, their services, their "award-winning team" language. It's all the same. They even have the same promises that sound impressive but mean absolutely nothing to a prospect who's heard it 50 times this week. Today's featured guest has a pretty good idea of why agencies are blending into the background and how the ones that win are doing the opposite. He'll get into differentiation, AI, pricing confidence, RFPs, and why playing it safe is the fastest way to disappear. David Brier is the the branding expert CEOs call when their marketing hits a wall. He calls himself "rehab for brands" to help get them profitable. He is the author of Brand Intervention and Rich Brand, Poor Brand, and he's built a career around one core idea most agencies completely miss: branding isn't about looking better but about being different. A