Leadership Advantedge: Leadership | Influence | Talent | Neuroscience

LA 034: How to Improve Team Performance

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Sinopse

This is a story of two leaders. We worked with the organisation on team leadership because one of their sales teams was "highly successful" and another was "doing poorly, with a very low morale". The organisation wanted us to "find out what's working in [the high-performing  team], fix the [low-performing team] and run a training programme for all the other sales teams to  be as good as [the high-performing team]." Ann, the leader of the high-performing team had joined the company 5 years previously as a  sales representative. She was good at her job and always exceeded her targets. She was  promoted to team leader after 3 years and had infused her own enthusiasm, determination and  will to her team. Her team members were happy, hard-working and also successful, most  exceeding targets. Joe, the leader of the low-performing team had similarly joined the company 5 years previously,  though as sales team leader. Joe's team were, by contrast, unhappy and unsuccessful in  achieving targets. This had been the case