Made with Grit

Landon & Kyle have a heated discussion about B2B customer support.Today’s Topics:We got the PPP loan!Decided not to run for presidentWhat we’ve learned about B2B SaaS supportStop calling them support “tickets”Live chat isn’t the problemChoosing to be opinionated about customer feedback managementDon’t make your customers do all the workWhy you should be collecting customer feedback from the beginningLinks & Resources:Business Casual Podcast episide with Ray Dalio (Part 1 and Part 2)Remote Team - Automated Payrolls, Time Off, HR Tools, and Compliance for Remote TeamsCalendly - Super easy online appointment scheduling softwareUserfeed.io - Customer feedback designed for Intercom