Conversations With Phil Gerbyshak - Aligning Your Mindset, Skill Set And Tool Set For Peak Performance

Donna Cutting is committed to teaching people to deliver great customer service and great customer experiences. While there are many things I think Donna is on the money about customer experience, there’s one thing that stands out more than anything else. Donna Cutting knows that great customer experience starts with great employee engagement! She’s recently released a book that shares 501 ways to roll out the red carpet for your customers – and how you can too! This episode of Conversations with Phil is all about how to deliver your customers great experiences. And – you can learn how your employees can deliver those great customer experiences when you’re not around. We talked about the difference between customer service and customer experience. We talked about how to create a red carpet culture, and so much more! Prefer to watch instead of listen to the conversation? Click here to watch the conversation right on YouTube. Some of the other helpful resources Donna mentioned in this conversation: Buy 501 W