Scrum Master Toolbox Podcast

Lai-Ling Su: The Product and Service Story That Every Scrum Master Needs to Hear Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "It was kind of at that moment that I realized, like, community was about providing people with the opportunities that they otherwise wouldn't have had. And whilst you could technically execute your product or service well, the customer experience is fundamentally a deeply emotional one." - Lai-Ling Su   Lai-Ling shares a powerful story from when she was just 11 years old, running front of house at her family's restaurant inside an Australian workers' club. When a popular band was booked to play on a Saturday night, the venue reached max capacity—and almost everyone wanted food. With no ticketed order system and only her memory to match orders to customers, chaos ensued.  One father approached her, yelling about how long his food was takin