The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

What does AI-led transformation actually look like when it moves beyond pilots, hype, and slide decks and starts changing how work gets done every day? That question framed my conversation with Venk Korla, CEO of HGS, at a time when many organizations feel both excited and exhausted by AI. Boards want results, teams are buried in proofs of concept, and leaders are under pressure to show progress without breaking trust, budgets, or operations. This episode cuts through that tension and focuses on what it takes to turn ambition into outcomes. Venk shared how HGS thinks about what he calls intelligent experiences, where customer interactions are directly connected to operational follow-through. Instead of treating AI as a front-end layer or a chatbot add-on, HGS links context, data, and fulfillment so the experience continues after the conversation ends. We talked through practical examples, from airlines proactively rebooking stranded passengers before they queue at a desk, to healthcare providers guiding patie