The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

What does real AI transformation look like when leaders stop chasing prototypes and start demanding outcomes they can actually measure? That question sat at the center of my conversation with Alex Cross, Chief Technology Officer for EMEA at CI&T, alongside Melissa Smith, as we unpacked why so many organizations feel stuck between AI ambition and business reality. There is no shortage of excitement around AI, but there is growing skepticism too, especially from leadership teams who have seen pilots come and go without clear return. This episode focuses on how CI&T is addressing that gap head on. Alex shared how CI&T frames its work as AI-enabled transformation rather than simply layering AI tools onto existing processes. The distinction matters.  Instead of using AI to speed up broken workflows, CI&T reshapes how work gets done so AI becomes part of value creation itself. We explored a standout example from ITAU, the largest bank in Latin America, where deep modernization work helped deliver ga