The Talent Development Hot Seat

Welcome back to The Talent Development Hot Seat! In today’s episode, host Andy Storch sits down with Eric Nielsen, founder and CEO of YUI Consulting. With over 20 years of experience working with Fortune 500 companies—including a 17-year stint at Verizon—Eric is a recognized expert in organizational development and leadership transformation.This episode dives deep into the challenges and opportunities of designing truly effective training and development programs. Eric shares powerful insights into trends like experiential learning, the importance of focusing on root causes rather than symptoms, and how to build a training culture that drives high performance—rather than delivering “flavor-of-the-month” programs that fade from memory.We’ll also hear about common pitfalls in change management, why many soft skills trainings only scratch the surface, and how Eric’s unique ADEPT framework is helping organizations achieve dramatically better results—in customer and employee experience, engagement, and hard metric