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NICE surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers. I invited Paul Jarman, CEO NICE inContact to learn more about the NICE inContact 2021 Customer Experience (CX) Transformation Benchmark. About NICE When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant, or enhance their safety and security, they talk to NICE.​​ The company prides itself on leveraging technology not only to transform experiences but ensure they are also extraordinary and trusted​ About Paul Jarman Paul Jarman holds the position of NICE inContact CEO​. Mr. Jarman is responsible for the enterprise, ​midmarket, government organizations and business process