The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

Jesus Ramirez is a mission-driven leader, an innovator, and a humble, life-long learner. In his career, he has helped build and lead several technology-driven products, teams, and companies in the education, healthcare, and labor industries. He is VP of Strategy & Innovation at Tallwave, where he helps companies create exceptional customer experiences. Recently, Tallwave surveyed 1000+ individuals aged 24-65+ about their perceptions, behaviors, and customer experiences before and during the pandemic. The data revealed that consumers want a choice for how they can interact with a brand, making retail hybrid experiences more critical than ever. The report highlights the most influential components of customer experience, satisfaction, and loyalty and how organizations can transform experiences for a digital-first, hybrid, and hyper-personalized world. In addition, we discuss how the digital shifts we have experienced over the past year have affected consumer behaviors and tech adoption and how brands can en