The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

Rahul Singh from HCL Technologies discusses how covid has accelerated digital change in the financial services industry. Banks had to adjust in 2020, as the use of cash dropped off a cliff and mobile banking grew by 13%, while branches were forced to close overnight rapidly. As lockdowns were imposed without warning, some of the world's oldest, most cautious organizations were suddenly forced to change – do nothing, and they would surely see a mass customer exodus.  HCL manages IT for Deutsche Bank, ING, and Metro Bank, so I asked Rahul to share his unique insight into the industry challenges faced during the pandemic. He also explores the three significant digital shifts that have occurred within the financial services industry: 1. An explosion in remote working. With existing ways of working, and the obvious privacy and security concerns, banking has been slow to adopt remote working compared to other industries. However, the pandemic made it a necessity – banks had to find a way to enable people to work re