The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

Last week at the X4 Summit, I dived into the world of customer experience with Maggie Butler, Director of Customer Experience at Allianz. With keynotes from inspirational figures like Martha Stewart, Sean White, Tony Hawks, and The Killers, this event is packed with excitement. But my conversation with Maggie takes center stage in this episode. We explore how Allianz, a travel insurance company assisting 25 million customers annually, leverages its partnership with Qualtrics to better understand and serve its customers. Learn how Allianz unifies data from its Voice of the Customer (VoC) program, customer service call monitoring, satisfaction surveys, and social media platforms to identify actionable insights and align its products with customers' actual needs.   About Allianz Partners   Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer-driven, their innovative experts a