The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

In today's episode, I engage in a discussion with Raj Koneru, the visionary founder and CEO of Kore.ai, a global leader in enterprise conversational AI solutions. With the recently announced Experience Optimization (XO) Platform V10.1 upgrade, Kore.ai is breaking new ground in the fast-evolving realm of automated customer service. The conversation kicks off with the fascinating journey of Kore.ai, tracing its evolution from initial proof-of-concept stages to a comprehensive solution for customer service automation. Raj provides an insider's look at the platform’s innovative features like Smart Co-Pilot and AI-Assisted Dialog Nodes, revealing how generative AI and large language models are revolutionizing the bot development process by enabling dynamic workflows and dialogues. Dive deeper as Neil and Raj explore the fusion of Large Language Models (LLMs) with ontology-based knowledge graphs, which opens new vistas for personalized and contextually aware bot interactions. The concept of domain-specific Intellig