The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interactions in recent surveys, it's clear that the pandemic has only intensified these challenges. But what if there was a silver lining amidst these frustrations? Joining us today is John Finch, VP of Product Marketing at RingCentral, who is exploring how technology, specifically Artificial Intelligence (AI), revolutionizes customer service. We'll uncover the transformative power of RingCX, RingCentral's omnichannel customer engagement product, and how it's leveling the playing field for businesses of all sizes by integrating advanced AI capabilities such as sentiment analysis, quality management, and next-best action recommendations. But it's not all about automation. In our conversation, we'll balance leveraging technology and preserving t