Marketing School | Digital Marketing | Online Marketing

In Episode #293, Eric and Neil discuss how to improve your net promoter score. Do you know the level of satisfaction of your current customers? If not, you need to get on this and start listening to your feedback. Tune in to learn the importance of understanding and maintaining your net promoter score and why having a score of 9-10 can be extremely beneficial for you and your business. Time Stamped Show Notes: 00:27 – Today’s topic: How to Improve Your Net Promoter Score 00:35 – A net promoter score expresses how much people like your company or brand 00:47 – One of the basic questions to assess this: how likely are you to recommend us to somebody else or another customer? 01:13 – The goal of 60 means you’re doing a great job 01:20 – Eric recommends Google's net promoter score 01:23 – It has a scale of 1-10 01:39 – To improve your net promoter score, you have to look at the feedback, first 01:48 – Ask if there’s anything else they would like to add 02:10 – Eric had a detractor in the past who