Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #181  we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN. Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​  In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.**Episode #181 Highlight Reel:**1. Dividing and conquering your way to growth and scalability  2. Ideas for how your team can master the debate of "Build it or buy-it?"  3. Creating CX/EX focused "story tellers" within your business to grow & scale 4. Putting your developers in front of your customers early to expedite innov