Cx Chronicles Podcast

In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of San Diego, CA.Chris Thomas spends a substantial amount of time in the real estate world. Where he invests in Airbnb hosting and management for short term rentals across the US. He's even written books and does regular coaching programs for new folks trying to enter the short-term space. In this episode Adrian and Chris talk through The Four CX Pillars; Team, Tools, Process & Feedback™️.Chris gives the listener a ton of ideas for how they can build their own short-term real estate business or side-hustle. In just a few short years Chris went from being broke to building a massive short-term real estate business and portfolio by learning, hustling, and remaining focused on his growth goals.  Over the years Chris and his team have figured out how to not only tackle one door or house at a time but rather how to manage entire developments built

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time.In this episode Adrian and Jim talk through The Four CX Pillars; Team, Tools, Process & Feedback. Plus talk through a ton of interesting new themes, trends, and opportunities for business executives and leaderships teams to invest in their CX strategies as we move into the rest of 2021. Jim gives the listener a ton of ideas for how they can build a "blended CX and customer support model" and leverage the power of strategic partners and managed service providers to scale their business. Episode 115 Highlight Reel: Managing the challenges that come with the up and down o

In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of Valuize based out of Vancouver, Canada. MetaCX is pioneering a new outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together. MetaCX helps align sales, success and delivery teams around real business impact that customers can see. Headquartered in Indianapolis, MetaCX has raised $24.5 million from Upfront Ventures, High Alpha, Greenspring, BIP Capital and Silicon Valley Bank, and is led by former executives from Salesforce, ExactTarget, Facebook, Drift, and Pendo.Valuize is a specialist consulting firm that empowers B2B software companies to retain and expand their customers at scale. Ross's team helps supercharge your customer success strategy + operations to deliver transformative outcomes for your company and your customers. Valuize works with enterprise B2B software

In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C. In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don't know a ton about, public interest information and notifications. Kevin has a super interesting back ground for a modern CX'er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments all over the world, the US Government, non-profit, and start-ups.Column is the first collaborative public notice platform helping journalists, governments and legal services work together to inform their communities. They are a public benefit corporation on a mission to improve the utility of public interest information and support the distribution of that information by journalists that serve their communities.Episode 113 Highlight Reel:Adrian and Kevin talk through The Four CX Pillars; Team, Tools, Process &

In this episode #112 of The CXChronicles Podcast we had the pleasure of chatting with Klaus-M. Schremser from Usersnap about Growth, CX, and what it takes to build, scale and sell a company. Klaus is a serial founder and (co-)founded two software companies that got acquired - Gentics (by APA) and Wikidocs (by Atlassian). His entrepreneurial scars are from doing enterprise sales, marketing, growth hacking, development of digital products, team building & leading the last 20 years. He also happens to be a enthusiastic triathlete and an advocate for lifelong learning. Klaus even published a bestseller book!Usersnap is a digital product building platform, building solutions from development to user feedback and customer service.  They offers a 360° suite for building and running digital products, which includes understanding how customers and users use your product & service offerings. Episode 112 Highlight Reel: Adrian and Klaus talk through The Four CX Pillars; Team, Tools, Process & Feedback. Klaus

In episode #111 of The CXChronicles Podcast we welcomed Aaron Scott Young, Chairman of Laughlin Associates,  Inc. &  Founder of The Unshackled Owner. As a serial entrepreneur, Aaron has been involved in starting, buying and selling numerous multi-million dollar businesses and in 2001 he purchased Laughlin Associates, a leader in the incorporation industry since 1972.As Chairman of the board of Laughlin Associates, Aaron has worked with over 200,000 businesses across all industries in the market.In addition to Aaron’s success with Laughlin Associates, he has continued to expand his repertoire into the educational market, as well as actively investing in new business ventures.Aaron’s unique experience has given him a birds-eye view of the common successes and pitfalls that are seen universally in the entrepreneurial world. It is Aaron’s mission to share his experience with the masses as an integral part of his legacy.Episode 111  Highlight Reel Aaron & Adrian talk through The Four CX Pillars; Team, Tool

In episode #110 of The CXChronicles Podcast we welcomed Nicole Garberg, VP of CX at Engine based in the Minneapolis-St.Paul area. Engine is a new kind of data-driven marketing solutions company. Powered by data, driven by results and guided by people, we help our clients make connections that count—leading to bottom line growth, an inspired workplace and business transformation. With global headquarters in New York and 17 offices across North America, the UK, Europe and Asia-Pacific, Engine offers clients a vast range of marketing solutions—from insights and content to distribution and technology.Nicole has over 20 years’ experience conducting and synthesizing primary market research, competitive intelligence and industry specific data to create actionable insights and recommendations for key business stakeholders.She has become an expert at delivering research results that tell a story tailored to specific audiences highlighting the role they play in bringing recommendations to fruition. Episode 110  Highlig

Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology and team building experience into this episode. Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results.In Episode 109 -- Doug and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Doug shares a ton of examples and stories around how you can grow, scale and optimize your company's performance by leveraging technology and constantly remaining focused on the betterment of your team. Huge thanks to Doug for coming on the podcast and sharing his story with The CX Nation!Learn more about Brightworks Group and Doug's team by checking them out at the link be

In this episode of The CXChronicles Podcast we welcomed Oliver Ginsburg, Head of Customer Experience @ Public in New York City. Public.com is the social investing network where members can own fractional shares of stocks and ETFs, follow popular creators, and share ideas within a community of investors.In short, Public makes the stock market social and allows its users to discover companies to believe in and invest with any amount of money.Listen to Episode #108 as Oliver and Adrian chat through The Four CX Pillars; Team, Tools, Process and Feedback. Oliver shares a ton of valuable insights about what he's learned from building, managing and scaling a customer experience team inside of one of the world's fastest growing Fin-Tech companies. Huge thanks to Oliver for coming on the podcast and sharing his story with the CXNation. Be sure to check out Public at the link belowhttps://public.com/Support the podcast by leaving us a review on your favorite podcast player letting everyone know that you love

In this episode of the CXChronicles Podcast Episode #107 we welcomed Tom Ottaiano, CEO of Today's Business in New Jersey! Today's Business is a digital marketing agency managing multi-channel campaigns that help their clients sell their products and communicate their story to the best possible audiences ultimately leading to a premium result. Today's Business utilizes data and analytics to consistently improve each of its services, creating sustainable, long term, and transparent successes for their clients. They work with a plethora of professional athletes, awesome emerging brands and even a professional sports league on the rise. Tom talks with Adrian and The CXNation about what it has taken him and the team over the last 10+ years. Hustling, grinding, clawing and doing anything it takes to find new customers and build long lasting relationships well into the future.  All while adapting and growing with the ebs and flows of the digital marketing landscape. Tom/Adrian talk through how Today&a

In this episode of The CXChronicles Podcast #106 we welcomed Mark Victor Hansen & Crystal Dwyer Hansen to talk with the CXNation. Mark Victor Hansen is is an American inspirational and motivational speaker, trainer and author. He is best known as the founder and co-creator of the Chicken Soup for the Soul book series, setting world records in book sales, with over 500 millions books sold. His energy and exuberance travels still further through mediums such as television (Oprah, CNN and The Today Show), print (TIME, US News & World Report, USA Today, The New York Times and Entrepreneur) and countless radio and newspaper interviews as he assures every one of the inherent genius in all of us if we choose to access our centers of influence, leverage our strengths and take action. And now, hundreds of podcasts world-wide.Mark Victor Hansen is the founder of MEGA Book Marketing University, MEGA Speaking Empire, and MEGA Marketing Magic, and Enlightened Millionaire Institute.Crystal Dwyer Hansen is an in

In episode #105 of The CXChronicles Podcast we welcomed Saksham Sharda, CIO at Outgrow in New York City. Outgrow helps you create beautiful, interactive calculators, quizzes, recommendations, polls, and chatbots to delight your customers & generate leads, all with no code required.Saksham specializes in marketing and web development. Particularly in data collection, analysis, filtering, and transfer by the means of widgets, applets and dynamic content. Interactive, cultural, and trending widgets designed by Saksham have been featured on ProductHunt, TrendHunter, Flipboard, New York Marketing Association, TechCrunch, GitHub, HackerNews, Feedly, NetVibes, FactoryBerlin, Digimarcon World Silicon Valley, YCombinator, and at The European Affiliate Summit.Episode # 105 High Light Reel -- Adrian and Saksham chat through a number of different ways for the CXNation to rethink how they collect, assess and manage customer feedback and ideas before investing time, money and energy into an initiative that no one wants

In Episode #104 of The CXChronicles Podcast we welcome Michael Loban, Chief Growth Officer at InfoTrust based out of Cincinnati, OH. Michael is the Co-Founder and Chief Growth Officer of InfoTrust, a premier digital analytics consulting and technology company. They work with global brands to optimize the collection, management, and understanding of their digital marketing data. Michael and his team are passionately dedicated to helping companies make better decisions through data.Tune into this episode to listen and learn from Adrian/Michael as they talk through a number of different ways to leverage data within your business, customer base and your team.  Michael shares with the CXNation how InfoTrust has built their company and brand by focusing on The Four CX Pillars; Team, Tools, Process and Feedback. Huge thanks to Michael for coming on The CXChronicles Podcast and sharing his story with us! And be sure to check out the CXC website for other updates on new podcasts and CX content to improve your business

Megan Bowen has worked at some incredible  startup and scale-up companies including; Echalk,  ZocDoc, GrubHub, Managed by Q and Refine Labs to name a few. Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, sales, customer service, and operations. Megan is an action-oriented leader who has been delivering results across a variety of functions to drive several renown organizations forward into the future. In this episode Megan/Adrian discuss a number of ideas for how customer focused business leaders can continue to improve and shape The Four CX Pillars; Team, Tools, Process and Feedback within their company. Huge thanks to Megan for coming on the show and sharing her story with the CXNation!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchroni

Episode 102 of The CXChronicles Podcast is now live, listen to this week's show as we welcome Merrill Chandler from Get Fundable to chat with Adrian and The CXNation. For over 25 years, Merrill Chandler, a co-founder of Lexington Law Firm, has been the pointy-edge-of-the-spear regarding the education of Borrowers in how to improve their borrowing opportunities and success.During that time, Merrill developed a process to optimize personal and business credit profiles to improve a borrower’s “Fundability.” Based upon this concept, he founded GetFundable.com to deliver his revolutionary technology to entrepreneurs, business owners, and real estate investors who want easy, no-hassle, approvals.Merrill and Adrian chat through The Four CX Pillars; Team, Tools, Process and Feedback and give the listener a ton of different ideas for thinking about how they can access, utilize or leverage different lending strategies to grow their business into the future.Huge thanks to Merrill for coming on the show and sharing

Listen to episode 101 of The CXChronicles Podcast where we welcomed Chip Bell, Author, Speaker and Consultant!Chip and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Chip gives the listener tons of ideas for how they can improve the customer experience and service within their company and team. Chip is a world-renowned authority on customer loyalty, partnership and service innovation, he has written over 700 articles and blogs for business journals and magazines. He has appeared live on CNN, CNBC, CNN, Fox Business, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur. Global Gurus 2020 ranked him the #3 keynote speaker in the world on customer service. He has been ranked in the top 3 for six straight years.Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. He was a hi

In this episode of the CXChronicles Podcast we celebrate hitting a huge milestone in the podcasting world, this is our 100th episode of the show!Most podcasts typically never live to see their 100th episode. In this week's episode Adrian chats with the CXNation about the journey towards 100+ episodes and meeting with incredible customer focused business owners and leaders across the world. He shares some of the staggering podcast stats from 2020 + his major reflections and advice for new podcasters aiming to get to 100+ episodes!Listen on your favorite podcast player today and thanks so much for being apart of the CXNation, remember to make happiness a habit! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Listen to Episode 99 of The CXChronicles Podcast with Tyler Ornstein, CEO at Tyler's Coffee! Founded in 2004 by Tyler Ornstein, Tylers Coffees® was born out of necessity. Tyler's dad was told by his physician that he could no longer drink coffee due to its acidity. Realizing that drinking coffee is more of a lifestyle choice than just a beverage, Tyler and his father felt a strong need to create an acid free coffee. After careful research and engineering, Tylers Coffees® was born.They offer their customers a wide variety of acid-free coffees. Tyler shares his story with Adrian and The CX Nation  and gives listeners a ton of different ideas and insights into how to grow, scale and build your company into the future by focusing on The Four CX Pillars: Team, Tools, Process & Feedback. Listen to this episode today on your favorite podcast player and please take a minute to help us grow our show my joining our social channels and leaving us a review about why you listen to the show! Reach Out To CXC

In this episode of CXCP we welcomed Daniel Ramsey, CEO of MyOutDesk. Daniel talks with Adrian and the CXNation about building and growing his business and how he and his team have approaching optimizing The Four CX Pilars. Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more!Listen to this episode to learn from another amazing customer focused business leader who has been able to build a stable of amazing customers and an incredible customer focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C.Mark has 25+ years of customer experience, customer success and customer focused business leadership experience. Today Mark leads all post-sale customer facing activities including Onboarding, Training and Customer Support at Babel Street.Babel Street makes sense of large tracts of multi-lingual data in near real-time. Babel Street assigns and charts sentiment for social media in over 20 major world languages. Users identify themes, entities, and categories, as well as detect relationships, within the cloud-based platform. Customers may access Babel Street 24/7/365 from any computer, device, or smartphone with an internet connection and a web browser.Mark and Adrian talk with the CXNation about The Four CX Pillars; Team, Tools, Process and Feedback and give the listener a ton of different ideas and insights into how they can build their company through the power of c