Cx Chronicles Podcast

In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in 2020. Optimizing your customer experiences are an intricate part in growing your company or startup. Listen to Adrian talk with the CXNation about the 5 key areas that you need to focus on with your team this year. In this episode you will learn about customer journey maps, knowing your customers inside and out, building customer portfolios, training and educating your customer service agents and more! If you have been thinking about ways that you can improve the way you manage or escalate customer issues then this is the CXWeekly update that you've been waiting for. Listen to the CXChronicles Podcast today! Signup or listen on Itunes, Spotify, Stitcher and please leave us a review letting everyone know how much you enjoy the show!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchr

Geno Church is a sought-after and often-stalked thought leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground, up. He is one of the co-authors of the very popular books "Brains on Fire" and "The Passion Conversation" which you can find on Amazon. He's a real deal word of mouth marketing practitioner with proven results to back it up having designed and delivered WOM movements for Fiskars, Best Buy, Love 146, and Rage Against the Haze (South Carolina's youth led anti-tobacco movement).I got the chance to meet and hang out with Geno during a recent event hosted by J Bayer and the Comcast CX executive team in Philadelphia, PA. Geno has an awesome personal story about business, marketing, customer experience, ideas for writing, ideas for building your business and provides the listener with a ton of value around how they can better market and grow their own business. He also provides some incredible parallels between pirate culture and

Now that the dust has begun to settle let's take some time to lay out some clear, defined goals around how you want to improve your company's CX in 2020. Let's start with some of the basic goals that you should begin working on with your team this year. Remember goal setting and strategy planning should be fun, don't look at it like its a chore but rather something that you need to do if you want to actually have a plan for success. Each year (and each quarter) tends to have its own set of obstacles and challenges, which is why it's imperative that you spend time building, socializing, managing and holding your team accountable for ensuring that you're pushing the ball forward within your business each and every day! In this CXWeekly update we go through the top 5 things you can do right now to begin improving your company's CX efforts for 2020 -- listen now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxc

In this week's episode of the CXChronicles Podcast we welcomed JT McCormick, CEO of Scribe Media based out of Austin, TX. Scribe Media works with thousands of amazing authors helping them to formulate, write, and publish their work from start to scratch. Scribe Media has sold over 20 million books and have over 150 New York Times, Wall Street Journal and USA Today best sellers. JT comes on the show and talks with Adrian and the CXNation about his incredible customer focused business leadership experience and personal journey plus what it's been like to work with 4X New York Times Best Selling author Tucker Max and the "Scribe Tribe" to build an amazing, award winning modern publishing company. This is guaranteed to be one of the most entertaining and valuable episodes of CXChronicles to date. Listen to the episode on your favorite podcast player today! Feel free to check out Scribe Media at https://scribewriting.comReach Out To CXC Today!Support the showContact CXChronicles Today Tweet us

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought leaders, authors, podcasters and business owners including; Jay Baer, Dan Gingiss, Geno Church, Mitch Joel, Mike Wittenstein, Jackie Hubba, Colin Shaw, Kerry Bodine, Natalie Petouhoff, Marsha Collier, Megan Burns, Steve Walker, Chris Penn, Steve Shapior, Clay Hebert and Jim Tincher. In this CXWeekly update you will learn about how a massive company like Comcast thinks about building, scaling and managing their massive CX  and customer service team. We get into the weeds on CX technology, social media care, telecommunication technology updates + how the CX executive team Comcast is planning for their future. Listen to the CXChronicles Podcast today to listen and learn from amazing customer focused business leaders! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out

In this episode of the CXChronicles Podcast, we welcomed Robert Castles Chief Vision Officer at PMG in Atlanta, GA. We talk through Robert's journey and how he and the team over at PMG think about Team, Tools, Process and Feedback. Huge thanks to Robert for coming on the show and telling his story to the CXNation! PMG works with some incredible global brands helping to build their digital products for the future!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Listen to this week's new episode of the CXChronicles Podcast. This week we had J.Money from Budgets Are Sexy on the show to talk about his story building, growing and selling his company. Plus we chat through a ton of different ideas, tips and tricks for business owners and executives to consider when building and scaling their business. We also chat through different personal finance ideas for business owners to consider. Huge thanks to J. Money for coming on the show and telling his story -- listen today! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company's going focus and investment on your CX or customer experience efforts. We talk about a recent Sitel Group report that shares a ton of valuable CX and customer experience insights for us to consider as we get closer to the years end. If your startup or growth focused business is getting ready to build your 2020 goals and OKRs then this is the episode for you to listen to. There's tons of interesting ways that you use your customer feedback from your NPS or CSAT surveys to better understand your customers, custom segments, customer personas and customer journeys for the future of your business!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with Adrian and gives the listeners tons of valuable tips, advice and knowledge around how Zappos' manages millions of customers, and purchases each year. Listen to this episode today to learn more about Alex and the Zappos team! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for your business, startup or growth company. Listen to this CXWeekly Update today and join the CXNation comprised of customer focused business leaders and entrepreneurs all striving to create amazing customer experiences for their customers each and every day. Sign up for future CXChronicles Podcast updates and listen on all of your favorite podcast players Itunes, Spotify, Stitcher and the CXC website and remember to make happiness a habit!   Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket optimization and issue resolution success rates. HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics.HiOperator’s system can be integrated with a businesses’ current systems and is staffed by American operators.HiOperator was launched in May 2016 and is based in Buffalo, NY.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we talk about how chatbots can change the game for your business. Are you having trouble answering the same 5 questions for your customers every day? Is it taking you too long to respond? Chatbot solutions can help you with this! Chatbots creates an easy way for your business to talk with customers about basic, easy to manage FAQS about your product or service. Listen to this episode to learn about how the basics of chatbots and remember to rate and review the CXC Podcast -- thanks for listening folks! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience, customer service, customer success or inside sales teams. Having the right employees in the right roles makes a huge difference when it comes to building, scaling and leading your CX team into a growth storm. These different roles have different focus areas that help to steer the CX Ship in the right direction. Listen to this brand new CXWeekly Update to get some ideas and free tips for how you can begin thinking about the future or your customer experience team's growth! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this CXWeekly Update Adrian talks about 4 ways that CX has a direct impact on your company's bottom line. We get into the weeds on the 4 CX Pillars: Team, Tools Process and Feedback. Adrian also talks about updates with the first CXC book "The 4 CX Pillars to Grow Your Business Now -- The Customer Experience Manager Playbook". In less than 15 minutes you will walk away from this episode with a bunch of brand new ideas for how you can leverage your company's CX and customer support to increase your bottom line! Listen to the CXChronicles Podcast on Itunes, Spotify, Sticher or the CXC website today.  https://blog.feedspot.com/customer_service_podcasts/Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of The CXChronicles Podcast, Adrian speaks with Andrew Stapleton, VP of Customer Success at G2 Crowd in Chicago, IL. Andrew heads up the customer experience and success team at G2 and comes on the show to talk with the CX Nation about the 4 CX Pillars -- Team, Tools, Process and Feedback. G2 Crowd is a platform for users to share business software reviews in real-time. G2 Crowd leverages more than 500,000+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use G2 Crowd to select the best software and services based on peer reviews and synthesized social data.The company was founded in 2012 and is based out of Chicago, Illinois.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian and the CX Nation chats with Erik Huberman, Founder and CEO of Hawke Media. Erik Huberman is the founder and CEO of Hawke Media, the fastest growing marketing consultancy in the United States. Launched in 2014, Hawke Media has been valued at $75 million and has grown from seven to over 150 employees. The company has serviced over 1500 brands of all sizes, ranging from startups like Tamara Mellon, SiO Beauty and Bottlekeeper to household names like Red Bull, Verizon Wireless and Alibaba. Hawke Media has taken home numerous industry awards including inclusion on the Inc. 5000 2017 list of “Fastest Growing Companies”, Fortune Magazine’s “50 Best Workplaces in Southern California” and Forbes’ “Content Marketing Companies to Check Out in 2018.” As a serial entrepreneur and marketing expert, Huberman is a sought-after thought leader in the world of digital marketing, entrepreneurship, sales and business. Prior to Hawke, he founded, grew and sold two successful ecom

In this episode we talk with Roger Dooley about his entrepreneurial journey & the writing of his books Friction & Brainfluence. Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage (McGraw Hill, April 26, 2019) and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He writes the popular blog Neuromarketing and a column at Forbes.com. He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. That business was acquired by Hobsons, a unit of UK-based DMGT, where Dooley served as VP Digital Marketing after the acquisition.Dooley spent years in direct marketing as the co-founder of a successful catalog firm and also was director of corporate planning for a Fortune 1000 company. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee.Roger chats with Adrian Brady-Cesana and

In this episode of the CXChronicles podcast we talk with John DiJulius, Chief Revolution Officer of the DiJulius Group. One of the world's leading experts on customer service training, content & consulting work. We were thrilled to have John come on the show and talk with the CXNation about what it takes to build world class customer experience & customer service in today's world. John works with business owners & executives across the country & has written countless books & delivered hundreds of speeches nationwide. Listen to today's episode to learn a ton of amazing new tips, tricks & ideas for growing your business or team through the power of customer experience! Keynote speaker, international customer experience consultant and best selling author of four books, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insu

In this episode of the CXChronicles Podcast Adrian speaks with Dan Gingiss. Dan is a customer experience keynote speaker, consultant, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service. He has held leadership roles at several major brands, including McDonald’s, Humana, and Discover. Learn more at www.dangingiss.com or find him on Twitter at @dgingiss. Listen to this episode today as Adrian & Dan talk through the 4 CX Pillars; Team, Tools, Process & Feedback. Learn from customer focused business leaders via CXChronicles! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles podcast we speak with Sammy Morhaim CEO of Advantage IO. Throughout the episode we talk about the 4 CX Pillars; Team, Tools, Process & Feedback and how they can impact your business. Sammy talks about a number of tips, tricks & ideas for how you should be thinking about technology inside of your business to gain a competitive advantage while building your startup or growth based business. Vantage IO works with startups across the US helping them build out their technology solutions to drive the day to day of their business. Listen to the show today!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!