Improving Customer Experience
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 6:14:42
- Mais informações
Informações:
Sinopse
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
Episódios
-
![CEM: High ROI by Leveraging Customer Data]()
CEM: High ROI by Leveraging Customer Data
06/01/2009 Duração: 03minHow to get higher return on investment from customer surveys and other customer data, and simultaneously improve customer experience. From the blog Customer Experience Optimization:(3:49)
-
![Improving Customer Experience by Overcoming Ethnocentric Customercentricity]()
Improving Customer Experience by Overcoming Ethnocentric Customercentricity
06/01/2009 Duração: 04minHow to keep outside-in focus and customer-centric motives for customer experience improvement. From the blog Customer Experience Optimization:. (4:07) - Sign-up for ClearAction Newsletter.
-
![Customer Experience Management Improves Brand Value]()
Customer Experience Management Improves Brand Value
06/01/2009 Duração: 03minHow to build brand equity by managing the customer experience value chain. From the blog Customer Experience Optimization: (3:32) - Sign-up for ClearAction Newsletter.
-
![Customer Experience Metaphors Offer Wealth of Insights]()
Customer Experience Metaphors Offer Wealth of Insights
06/01/2009 Duração: 03minHow to access the 80% of customer communication that is nonverbal, and the 95% of customer experience thought, emotion and learning that occur in the unconscious mind. From the blog Customer Experience Optimization: (3:12) - Sign-up for ClearAction Newsletter.
-
![Customer Experience: A Lucrative Opportunity for Marketers]()
Customer Experience: A Lucrative Opportunity for Marketers
06/01/2009 Duração: 04minHow to expand marketers' clout, and how to measure the only marketing metric that matters: growth of customer lifetime value. From the blog Customer Experience Optimization: (4:13) - Sign-up for ClearAction Newsletter.
-
![Customer Complaints: Love Those Lemons to Improve Customer Experience]()
Customer Complaints: Love Those Lemons to Improve Customer Experience
06/01/2009 Duração: 02minHow to embrace customer complaints and low survey ratings as essential ingredients to improving customer experience. From the blog Customer Experience Optimization: (2:33) - Sign-up for ClearAction Newsletter.
-
![Customer Experience Optimization Course Helps Firms Retain Customers in Slow Economy]()
Customer Experience Optimization Course Helps Firms Retain Customers in Slow Economy
05/01/2009 Duração: 05minAnnouncing a 2-day course on how to optimize customer experience. From the blog Customer Experience Optimization: (5:24)
-
![Performance Management Tools Increase ROI]()
Performance Management Tools Increase ROI
05/01/2009 Duração: 04minAnnouncing new handbook "Metrics You Can Manage For Success" which demonstrates how to ensure your metrics are linked to the big picture, actionable, predictive and sustainable. From the blog Customer Experience Optimization:. (4:58)
-
![Customer Experience Improvement on a Tight Budget]()
Customer Experience Improvement on a Tight Budget
05/01/2009 Duração: 07minHow to improve customer experience with minimal out-of-pocket investment. From the blog Customer Experience Optimization: (7:39)
-
![Training Sample: Customer Skills - Communicator Styles: Infoming Directing]()
Training Sample: Customer Skills - Communicator Styles: Infoming & Directing
12/12/2008 Duração: 05minSample Customer Experience Optimization:: Have you ever longed for a practical way to connect with someone who sees the world differently? Do you ever work with someone who misinterprets your intention or seems uncooperative? Inspire your sales and service representatives with real-time insights to improve productivity and efficiency through stronger customer relationships. Ask ClearAction how this can be customized for your company. (5:03)
-
![Customer Service: Wow Versus Ow]()
Customer Service: 'Wow' Versus 'Ow'
02/12/2008 Duração: 03minHow to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part. From the blog Customer Experience Optimization: (3:31)
